Email-first, no phone tree, no chatbot maze. Reach the right team directly: support for product help, sales for plan questions, security for vulnerability disclosures, press for media inquiries. Response within 1 business day on every channel.
For help with the vault, sync issues, billing, or account problems. Premium and Pro get priority routing.
Pricing, plan comparison, custom team quotes above 25 seats, education and non-profit discounts.
Responsible disclosure of vulnerabilities. Acknowledged within 24 hours; critical fixes shipped within 7 days.
Media requests, interview requests, podcast guests, citation queries.
DPA signing, sub-processor questions, legal requests, regulatory correspondence.
Include your account email (so we can find your record), a clear subject line ('Sync stalled on iOS' is better than 'Help'), and any error messages or screenshots. For sync or extension bugs, mention browser version and OS — saves at least one back-and-forth.
For Premium and Pro customers, in-product chat (when signed in) routes directly to priority support with vault metadata pre-attached. Average first response under 4 hours during business hours.
We will never ask for your master password. Ever. If anyone claiming to be PassCryp asks for your master password, it's a phishing attempt — forward to security@passcryp.com.
We can't recover your vault for you. Zero-knowledge means we don't have the keys. Recovery is via your recovery kit (downloaded at signup) only.
We can't decrypt items under court order. We hold ciphertext and wrapped keys; we don't hold the master password to unwrap them.
Community forum: for general questions, feature requests, and peer-to-peer help. Maintained by the team; expect responses within 2 business days.
Status page: real-time uptime, incident history, and scheduled maintenance. Subscribe to email or RSS for incident notifications.
Twitter / Mastodon / Bluesky: announcements and product updates. Not the right channel for support requests; use email for anything time-sensitive.
In-product chat for Premium and Pro (under 4 hours during business hours). Email support@passcryp.com otherwise — first response under 1 business day.
No phone support today. Email and in-product chat cover every scenario faster than a phone tree would.
Email security@passcryp.com. Include PoC details, affected version, and your preferred contact method. Acknowledged within 24 hours.
Yes — email sales@passcryp.com with team size, current manager, and any requirements. Quotes typically within 2 business days.
compliance@passcryp.com for DPA signing, sub-processor queries, GDPR data requests, and regulatory correspondence.
Email is monitored Monday–Friday. Critical security reports are paged 24/7.
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